Support & Policy

Refund and Cancellation Policy

At PAIVA, we prioritize financial velocity and user trust. Our policy is designed to be as fluid as the markets we serve.

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30-Minute Grace Period

Cancel any transaction within the first 30 minutes of initiation for an absolute, no-questions-asked reversal. This ensures accidental orders are corrected before settlement begins.

Instant Reversal Enabled bolt
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Hyper-Fast Wallet Refunds

Refunds credited to your PAIVA Wallet are processed in under 60 seconds once approved. External bank transfers follow standard banking cycles, typically 1-3 business days.

Zero Fee on Wallet Credit verified
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1. General Provisions

This Refund and Cancellation Policy outlines the conditions under which users may request reversals or refunds for transactions processed through the PAIVA ecosystem. By using our platform, you acknowledge and agree to the terms herein.

All refund requests must be initiated via the Resolution Center within your dashboard. Requests made through third-party channels or direct social media contact will not be recognized as formal applications.

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2. Eligibility for Refund

Transaction Type Refund Status Conditions
Wallet Deposits Full Refund If funds have not been utilized for any secondary transaction.
Subscription Fees Pro-rated Based on remaining days in the billing cycle, minus activation fees.
Trading Commissions Non-Refundable Once trade execution has been confirmed on the ledger.
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3. The Cancellation Flow

01

Initiate

Navigate to 'Activity', select the transaction, and click 'Cancel'.

02

Verify

Verify the cancellation via 2FA or biometric authentication.

03

Receive

Funds are automatically routed back to the source or wallet.

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4. Important Exclusions

  • close Transactions involving direct cryptocurrency withdrawals to external addresses are final and cannot be cancelled or refunded due to blockchain immutability.
  • close Payments for premium data insights or one-time analytical reports are non-refundable once the data has been accessed or downloaded.
  • close Chargebacks initiated through your banking provider will result in temporary account suspension pending internal investigation.

Need a Manual Review?

If your case falls outside these automated windows, our resolution team is available 24/7 to review your ledger history.

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Last Updated: October 24, 2024 • Version 4.2.0